TY  - BOOK
AU  - DYCHE, JILL
TI  - THE CRM HANDBOOK: A BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT
PY  - 2008///
CY  - DELHI
PB  - PEARSON
KW  - TOURISM
N1  - Source: Prism Books, Kurukshetra; Cost: 350.00; Bill No. 2160/11.05.2010
ER  -